Error messages

Where can I find the list of known errors?

Geometry

I want to import a 2D CAD file, but it's not working properly. Why is this happening?
How can I adjust the height of a floor afterward?

Building Simulation

Why does it show the climate year as 1906 when I select the climate file for NEN5060?
Why do I have so many PMV undershoot hours, even though it doesn't get colder than 20°C?
I get the message Program stops - Subroutine pschrom.f Dry Bulb Temperature in K negative, what does this mean?
What happens if I do not calculate a space?
My calculation takes a long time. What can I do to shorten the calculation time?

Heat loss

My heat loss calculation using ISSO 51/53/57 from 2012 differs from the new heat loss standard from 2017. Where do these differences come from?
How do I enter an unheated room?
What happens if you don't include a room in the calculations?
The temperatures of the rooms in an adjacent building are different than I would expect given the U-value I have entered for my constructions (ISSO 51 H4.5). How is this possible?
I use heat recovery in my air handling unit (AHU), but I still have a very high ventilation loss. How is this possible?
When I add up the heating capacities of my rooms, I get a different value than what is indicated for the total building heat loss. Where does this difference between connected load and total transmission loss come from?

Cooling load

Why are there no results and/or is the maximum cooling load 0W?
Why don't the sun blinds switch on?
Yes, you can enter an outside temperature yourself.

EPG

What are the points of attention when setting up an EPG project?

Trainings

Does Vabi also provide training with Vabi Elements?

License

How long is the duration of my subscription (license agreement)?
Which services are included in my subscription?
Are there different types of licenses?
How many PCs can I use one license on?
How can I cancel my license?

Installation and activation

I want to install Vabi Elements on another computer, how do I do this?
How do I install Vabi Elements?
How do I activate modules in Vabi Elements?
What are the recommended system requirements for Vabi Elements?
Is the software also available in English?
Is the software available in the English language?

Personal advice

If you’re still unsure, don’t hesitate to give us a call or send us an email for personalized advice. The Vabi Elements Support Desk is open on weekdays from 9 AM to 5 PM.

Mail to elements@vabi.nl
Call 015-2133501

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Afbeelding van Esther Krombeen, consultant bij Vabi
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